Front Desk Agent

About the role

The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston.

Responsibilities

• Welcome guests with warmth, charm, and a touch of magic, orchestrating seamless arrivals and departures.
• Anticipate needs before they’re spoken and transform simple requests into memorable moments.
• Deliver exceptional, personalized guest service by managing check-ins, check-outs, room assignments, and special requests with professionalism and attention to detail.
• Provide tailored recommendations, concierge-level assistance, and prompt resolution of concerns to enhance the overall guest experience.
• Maintain accurate guest records, process payments, and handle reservations using property management systems while ensuring data confidentiality and accuracy.
• Uphold luxury brand standards by presenting a polished, welcoming demeanor and ensuring every guest interaction reflects excellence and hospitality.
• Collaborate with housekeeping, concierge, and management teams to ensure seamless communication, operational efficiency, and consistently high service quality.

Requirements

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail.
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Benefits

• Free Parking
• Free Team Member Cafeteria
• Holiday Pay
• Team Member Stay Program
• 50% off Food & Beverage + Spa

Pay

$19 / hour