Front Desk Agent

About the role

The Sunset Marquis is a four-diamond hotel in West Hollywood offering a range of amenities including Cavatina restaurant, Bar 1200, and SPA. Benefits include medical, dental, vision, 401(k), life insurance, complimentary parking or metro pass, employee meals, PTO, on-the-job training, growth opportunities, and more.

Responsibilities

• Daily house count and expected arrivals/departures
• Maintain confidentiality of guest and hotel information
• Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
• Attend to and resolve guest concerns/issues quickly, efficiently, and courteously, while making guest satisfaction a priority
• Receive information from the previous shift and passes on pertinent details to the oncoming shift
• Immediately communicate to relevant departments regarding any changes to rooms- i.e. room move, cancellation, new arrival, etc.
• Ensure proper and thorough bucket checks to the in-house guest ledger report and report discrepancies to the Manager on Duty

Requirements

• Associate degree (AA) is a plus; and/or minimum of one year Concierge experience; and/or equivalent combination of education and experience
• Luxury hotel and/or luxury residence experience preferred
• High volume/fast-paced environment experience preferred
• Proficient in English- verbal and written
• Opera PMS experience is a plus
• Alice software experience is a plus

Competencies

• Displays high level of professional integrity and ethical conduct
• Maintains calmness and composure under high levels of pressure
• Adapts to frequent change, fast paced environment, delays, or unexpected events
• Pays close attention to details
• Ability to multitask and uses time efficiently and effectively
• Demonstrates strong organizational and communication skills