Front Desk Agent
About the role
Registering guests and assigning rooms, including check-in and check-out processes.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls, retrieve guest mail, faxes and packages.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Provide constant and consistent communication with other departments and supervisors to ensure guest satisfaction.
Handle cash, credit card, and other financial transactions such as posting charges for room, food, wine to ledger.
Compute or adjust bills, collect payment, and make changes for guests.
Requirements
Previous hotel experience preferred.
Qualifications
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Paid sick time
Benefits
- Must be available to work all shifts including weekends and holidays
Pay
Commensurate with experience.
Schedule
Varies based on department needs.
Skills
Excellent communication skills, ability to handle multiple tasks simultaneously, customer service orientation, multitasking, problem-solving, and strong organizational skills.
Benefits
- Employee discounts
- Referral program
- Paid sick time
Company Information
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas.