Front Desk Agent

Job Duties And Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escorts VIPs to room and check them in prior to arrival
• Answers the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift.
• Ensures that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/shorts to management
• Keeps front desk area clean and organized
• Assisting with lobby activation as needed
• Utilizes proper procedures when handling guest PPI data
• Follows checklist when going through check in or check out with guest
• Always retrieves necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Performs various other duties as assigned

Education And Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Knowledge, Skills And Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Company Information

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.