Front Desk Agent

About the Role

We are looking for personable, caring, and empathetic Front Desk Guest Services Agents to join our team at a luxurious and established wellness brand. As the first point of interaction with our guests, you will be the face of the Burke Williams brand, creating lasting transformative memories and ensuring each guest’s visit is better than their last. This role offers opportunities for career development and advancement.

Responsibilities

• Welcome guests to Burke Williams, confirming appointments and completing the check-in process.
• Engage guests through facility tours, highlighting our luxurious amenities and unique special touches throughout the spa.
• Proactively identify special occasion guests and partner with your team to craft uniquely memorable experiences.
• Offer membership programs, gift card specials, and retail items to help guests enhance their wellness journeys.
• Provide customized recommendations for services, enhancements, and therapists tailored to each guest’s individual needs.
• Build relationships with your spa’s unique clientele, encouraging them to deepen their relationship with Burke Williams.
• Represent the full suite of products and services, articulating the differences between each to help guests choose their best options.
• Act as a key liaison between the front-of-house, back-of-house, management, and everyone in between.
• Stand and lift to support cleaning and organizing retail and front desk areas.

Skills and Attributes

• Tech-savvy with the ability to learn new software programs.
• Strong communication skills, informing all relevant parties of important information.
• Confidence in scheduling appointments and managing point-of-sale, handling credit card and cash transactions.
• A team player with a willingness to help out anywhere needed beyond the front desk.
• A steward of our brand, ensuring brand standards are met throughout the spa.

About Burke Williams

Burke Williams Day Spas exist to transform your day. A leader in the wellness industry since 1984, Burke Williams introduced the original day spa and continues to innovate, providing the latest in self-care products and services. A luxurious sanctuary awaits at eleven locations across California, offering signature facials, massages, nail care, and more for the ultimate in relaxation and transformative results.

Our Culture

Burke Williams is a family-owned company where each employee is considered a member of our family. We pride ourselves on promoting from within—many of our senior leadership started in positions such as Front Desk, Estheticians, and Massage Therapists. Our mission is, “We exist to transform your day,” and we bring that to life for our employees as well as our guests.

Pay

$20/hour, plus competitive commission, bonuses, and incentives.

Benefits

• World-class wellness program including complimentary massages and chiropractic care.
• Generous employee discount on H2V, our proprietary skincare line.
• Medical, dental, and vision benefits, plus a 401K retirement plan.
• Stress-free shift coverage and flexible scheduling, plus vacation and sick days.
• Advancement through development coaching, training, and opportunities for annual raises and career growth.

Safety Standards

Your health and safety are our top priority. We maintain extensive cleaning protocols and have implemented additional sanitizing and disinfecting measures in response to COVID-19 guidelines. Visit www.BurkeWilliams.com/Wellness for details.