Front Desk Agent

About the role

UNC Charlotte Marriott is seeking a Guest Service Agent to join their welcoming team. This position offers a chance to be part of the top-rated hospitality team in the University area, growing together on a rewarding journey.

Responsibilities

• Responds professionally to guests, providing accurate and timely information and services.
• Handles telephone and in-person inquiries about reservations, hotel information, and guest concerns.
• Completes check-in procedures manually and through computers to ensure guest satisfaction and room availability.
• Facilitates check-out processes, closing accounts and opening rooms for new guests.
• Calculates and posts guest accounts, ensuring timely and precise charges and maintaining accurate records.
• Sells room nights and increases occupancy and revenue through effective communication and suggestive selling techniques.
• Answers inquiries and accepts reservations, both in person and by phone, providing accurate hotel rates and information.
• Keeps informed about in-house and area events to respond promptly and knowledgeably to guest questions and concerns.
• Controls cash transactions and maintains personal bank accounts according to hotel policies.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• No prior experience required.
• Must have high school graduate-level mathematical aptitude and knowledge of cash handling procedures.
• Experience in direct public interaction and basic customer service skills.
• Fluent in oral and written English.
• Ability to handle stress and emotional situations with tact and understanding.
• Highly organized and attentive to detail.

Qualifications

• Knowledge of computerized cash register systems.
• Fluency in English.
• Ability to communicate effectively and handle multiple tasks simultaneously.

Skills

• Mathematical aptitude.
• Customer service skills.
• Communication skills.
• Tact and understanding in dealing with various customer service issues.
• Attention to detail.

Benefits

Includes health insurance, dental, vision coverage, health savings account, flexible spending account, life and AD&D insurance, paid time off, tuition reimbursement, and great discounts on hotels, restaurants, and more.

Pay

Details not specified.

Schedule

Details not specified.