Front Desk Agent
About the role
Located on the southwest corner of the University of Florida campus, the Hilton University of Florida Conference Center offers an upscale, welcoming environment for guests traveling for business, leisure, or both. We are proud to foster a creative, energetic workplace where team members can thrive, have fun, and grow their careers. We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family, work-life balance, community, and professional development. When you join our team, you join a group of people who truly care about each other and take pride in the work we do.
Responsibilities
- Provide friendly, efficient check-in and check-out services
- Handle all cashier and payment functions accurately
- Enter and update reservations, group blocks, and guest information
- Aid guests with local recommendations, property information, and concierge support
- Maintain a clean and professional front desk area and lobby presence
- Support guest needs with care, urgency, and professionalism
- Collaborate with all departments to ensure an excellent guest experience
- Monitor and maintain sundry shop inventory and transactions
- Collect guest feedback with enthusiasm and genuine interest
Requirements
High school diploma or equivalent
Strong communication skills in English
Comfort with basic computer and technology use
A warm, welcoming, and helpful demeanor
Ability to multitask and remain calm in a fast-paced environment
A genuine passion for hospitality and exceeding guest expectations
Qualifications
None specified
Skills
None specified
Benefits
Comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication.
Pay
$0.01
Schedule
N/A