Front Desk Agent

About the role

The Texas A&M Hotel and Conference Center, managed by Pyramid Global Hospitality, offers a unique blend of hospitality and academic spirit. Located in College Station, Texas, this property is a hub for both guests and local community events.

Responsibilities

• Provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with fellow team members professionally, assisting other departments with necessary information.
• Maintain house bank including cash handling.
• Maintain hotel gift shop and check out guests in gift shop.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.

Requirements

• High school graduate or equivalent.
• Levelheaded, patient, even tempered demeanor.
• Positive and outgoing personality.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high stress environment.
• Works well on a team but can also work independently when needed.
• Strong computer skills.

Qualifications

• Cash handling experience preferred.

Skills

• Customer service skills.
• Knowledge of hotel policies and emergency procedures.

Benefits

• Comprehensive benefits including 401k with a company match and immediate vesting after 90 days of service.
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household.
• Extensive training programs for hospitality and non-hospitality skillsets.
• Pet insurance discounts.
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio.
• Tuition/education reimbursement eligibility after 12 months of service.
• Additional full-time benefits such as medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance.

Pay

$12/hr. > increases to $13 after 1,000 hours worked – Biweekly (every two weeks).

Schedule

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimize overtime, but it should and will be expected when business levels call for it. Part-time: 16-29 hours per week depending on level of business.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.