Front Desk Agent

About the role

The Front Desk Agent at L’Auberge Del Mar is a highly visible role that impacts the guest's stay. You will meet and interact with people from all over the world, showcasing the hotel, amenities, and surroundings. This role requires a friendly, energetic, and professional personality to ensure guests' stays are memorable.

Responsibilities

• Welcoming and assisting guests upon arrival and departure
• Processing check-ins and check-outs, managing reservations, and handling guest requests
• Ensuring the cleanliness and organization of the front desk area
• Handling cash transactions and maintaining accurate records
• Providing information about hotel amenities and local attractions
• Serving as a point of contact for guests, addressing their needs and concerns

Requirements

• Refined verbal and written communication skills
• Strong computer skills, including proficiency with hotel reservation systems
• Experience in a fast-paced environment, particularly in customer service
• A flexible schedule, as the position may require evening and weekend shifts

Qualifications

• Passionate about hospitality and creating memorable experiences
• Ability to work independently and as part of a team
• Positive attitude and excellent interpersonal skills
• Attention to detail and organizational abilities

Skills

• Customer service skills
• Problem-solving abilities
• Time management and multitasking skills

Benefits

• 401K Plan with Employer Match
• Paid holiday/vacation/sick time
• Onsite complimentary parking
• Free meals in EDR Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and recognition programs

Pay

$24.00 hourly