Front Desk Agent

About Us

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

About the Role

As a Front Desk Agent, you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities, and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests' stay and have the ability to create memorable experiences for our guests.

To be successful in this position, we're looking for an amazing people connector who thrives on creating experiences and problem-solving. This role requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.

Our Culture

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts, offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Responsibilities

• Meet and interact with guests from all over the world
• Showcase the hotel, amenities, and surroundings
• Create memorable experiences for guests
• Provide excellent customer service and problem-solving

Requirements

• Experience within a Hotel/Resort environment
• Previous customer-related experience is an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Ability to stand/walk for long periods of time
• Ability to learn and use the computer systems used at the hotel
• Highly responsible & reliable
• Ability to work AM, PM, overnight shifts, weekends, and holidays as required by operational needs

Benefits

• Competitive pay
• Health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Noble House Hotels & Resorts family
• Matching 401k (after 1 year)
• On-Demand Pay (earned wage access before payday)
• Paid Time Off (PTO)
• Complimentary parking
• Complimentary meals

Pay

$24.16 per hour