Front Desk Agent

Where Great Benefits Lead To a Life Fulfilled

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities

Site Specific Perks

• Discount off meals at independent restaurant, Havana 1957 (located inside building)
• Work shoe credit through Shoes for Crews twice a year
• Bi-annual team building events
• $1 for every qualified guest activated and sent to marketing desk for “welcome gift” or $5 for any qualified guest who agrees to attend a sales presentation
• Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)
• Complementary parking in South Beach

What You Will Do

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

What We Require

• Must be available weekends and holidays
• Available to work various shifts, holidays, and both weekend days
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance