Front Desk Agent

Hourly wage: $16.75

About the role

As a Guest Services Agent at Marriott Vacations Worldwide (MVW), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories in a supportive, friendly, and beautiful work environment.

Schedule

Regular full-time position. Must be available to work weekends, holidays, and various shifts including 1st and 2nd.

Responsibilities

• Check Owners/guests into their villas for their stay and review property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests; contact other departments to help resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• May assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift, carry, push, or pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• 401K opportunities
• Travel discounts
• Credit union membership
• Tuition reimbursement
• Professional counseling and family support
• Growth and development opportunities
• Complimentary work shoes
• Monthly lunch celebration for birthdays and awards
• Company-branded shirts, coats, hats, and sunscreen for outdoor associates
• Monthly cell phone discounts
• Fitness center discounts
• Meal subscription plan discounts

Benefit eligibility will vary by position.