Front Desk Agent

Job Status

Casual (0-19 / hours per week)

About the role

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent, you will assist in providing Owners/guests with experiences and events to make memorable vacation memories.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.).
• Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Benefits

• Competitive Pay
• Travel discounts
• Credit Union Membership
• Professional Counseling & Family Support
• Growth and Development Opportunities

Benefits Eligibility

Benefit eligibility will vary by position and site specific.

Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

What to Expect

• Available to work various shifts, holidays, and both weekend days.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Qualifications

• Ability to lift/carry/push/pull items that weigh up to 25lbs without assistance.
• Position may require standing, sitting, or walking for an extended period of time.

Skills

• Customer Service
• Communication Skills
• Problem Solving

Pay

$23.49 hourly rate

Schedule

Various shifts, holidays, and weekends available.