Front Desk Agent

About the role

The Hilton Milwaukee is seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we're known for. The hotel is undergoing a $40 million renovation that has elevated guest rooms, event spaces, and the grand lobby to reflect a new era of modern elegance. Located in downtown Milwaukee, the Hilton Milwaukee is the city's largest hotel and a historic gem.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests.
• Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

Requirements

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• A high school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.

Qualifications

• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.

Skills

• Excellent customer service skills and communication.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Ability to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• "Two for one" movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another while maintaining your service with the company.
• Early wage access.
• Paid time off.
• And more!

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.