Front Desk Agent

About the role

The Front Desk Agent is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression, providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience.

Overview of the role

• Starting pay rate is $16.00 per hour
• Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
• Interact with guests in a professional manner while sharing hotel knowledge.
• Aid guests with luggage needs.
• Produce room keys for all guests, ensuring guest confidentiality.
• Respond to guest inquiries, make travel arrangements and reservations.
• Provide local information for shopping, dining, nightlife, and recreational destinations.
• Verify charges and collect payment from guests for room stays.
• Assist in coordination between Housekeeping and Front Desk.
• Report any suspicious activity, unusual items, or irregular behavior to the manager.

What you have

• A high school diploma, equivalent, or higher
• Previous hospitality experience
• Excellent customer service skills, both verbal and written
• Ability to use technology, e.g., computers, tablets, and iPads
• Proven experience working in a clean, organized, and efficient manner
• Ability to take initiative and handle assignments with limited supervision
• Experience in handling confidential information
• Strong collaboration skills and ability to coordinate with a team
• A sense of ownership in everything that you do
• Flexibility to work various shifts, including evenings, weekends, and holidays.

What you’ll do

• Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
• Interact with guests in a professional manner while sharing hotel knowledge.
• Aid guests with luggage needs.
• Produce room keys for all guests, ensuring guest confidentiality.
• Respond to guest inquiries, make travel arrangements and reservations.
• Provide local information for shopping, dining, nightlife, and recreational destinations.
• Verify charges and collect payment from guests for room stays.
• Assist in coordination between Housekeeping and Front Desk.
• Report any suspicious activity, unusual items, or irregular behavior to the manager.

Physical Demand

• Sit or stand for extended periods of time
• Bend
• Lift, pull up to 50 lbs
• Communicate clearly
• Work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Able to work effectively in stressful, high-pressure situations
• Able to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

• Full-time Associate Benefits:
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options
  • Basic Life & Disability Plan Options
  • 401K Retirement Plan
  • Paid Time Off
  • Holiday Pay
  • Career Training & Development Opportunities
  • Tuition Reimbursement
  • Bereavement Leave
  • Employee Assistant Program (EAP)
  • Jury Duty (May vary by state)
  • Employee Discounts
  • Employee Referral Bonus
  • Free meal for all full-service hotel employees
• Part-time Associate Benefits:
  • All above-listed benefits, except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.