Front Desk Agent
Responsibilities
- Provide the highest quality of service to guests, anticipating and exceeding their expectations
- Check guests in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
- Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
- Avoid security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned
Requirements
Strong communication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude
Previous hospitality experience is helpful but not required
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary
Qualifications
High school diploma or equivalent
Previous experience in a front desk or hospitality role is helpful but not required
Skills
Customer service skills
Communication skills
Flexibility and adaptability
Benefits
- DailyPay — get paid when you need it
- Advanced scheduling with easy shift swapping via our app
- Unlimited employee referral bonuses
- 401(k) with company match
- Paid time off (PTO) with rollover
- Complimentary wellness tools
- Growth opportunities across multiple hotel properties in your market
- Employee Assistance Program (EAP)
Pay
Details on pay structure not specified
Schedule
Details on schedule flexibility not specified
Company Information
White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities
We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.
We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience.
The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.