Front Desk Agent

About the role

We are seeking a highly organized and personable Front Desk Agent to join our team at 301 Gulf of Mexico Drive, Longboat Key, FL. The ideal candidate will make lasting first impressions and handle various procedural and administrative duties with enthusiasm and poise.

Responsibilities

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Cooking with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications

• High school diploma or GED
• Previous customer service experience in a hotel setting preferred
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 30% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount