Front Desk Agent

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We invest in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality excellence, committed to revenue growth and maximizing asset value while fostering a supportive environment for employees.

About the role

We are seeking enthusiastic Front Desk Agents to assist with guest service operations at the Fairfield Inn & Suites - Grand Rapids North. If you are committed to delivering outstanding guest service and hospitality, we invite you to join our team.

Responsibilities

• Perform guest registrations (check-ins and check-outs), room assignments, and handle special requests
• Understand daily hotel operations, policies, procedures, and internal rules
• Knowledge of the Brand’s operating systems and customer loyalty programs
• Familiarity with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit during check-out and handle late charges accordingly
• Follow cash handling and bank procedures to check out guests; bank out at end of shift
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest issues are resolved
• Provide information about the city, local area, and attractions
• Utilize spare time for cleaning (front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper actions to take
• Operate safe deposit boxes

Duties may change at any time with or without notice.

Requirements

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Excellent verbal and written communication skills
• Strong computer skills and phone etiquette
• Ability to multi-task
• Flexibility with schedule, including nights and weekends
• Satisfactory criminal background screening required
• Valid driver’s license with safe driving record may be required

Qualifications

• Hotel or customer service experience preferred

Skills

• Verbal communication and active listening
• Standing for long periods, walking, kneeling, stooping, bending
• Lifting up to 50 pounds

Benefits

• Career development and training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Additional benefits available