Front Desk Agent

About the role

As part of the initial first 10 minutes of a guest’s experience, the Front Desk Agent is responsible for making lasting first impressions by providing a warm welcome, owning each interaction, and representing the company with enthusiasm and poise. In addition to administrative duties, handling and diffusing conflict or tension is a critical skill.

Responsibilities

• Greet guests upon arrival and make them feel welcome
• Recognize repeat, VIP status, and/or loyalty guests
• Administer check-ins and check-outs
• Provide front desk services to guests
• Assign rooms and handle administrative duties
• Deliver mail and messages
• Process guest payments
• Coordinate with bell service and staff management
• Serve as a source of information for guests on transport, restaurants, and other matters
• Accommodate general and unique guest requests
• Diffuse conflict or tense situations with guests and handle guest opportunities

Requirements

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free associate parking
• Free meal for every shift worked
• 25% discount in resort outlets
• Hotel discounts with OPL Friends and Family Discount