Front Desk Agent

About the role

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community.

Responsibilities

• Maintains knowledge of current room types, rate structures, and features.
• Takes and processes individual reservations.
• Ensures members and guests feel well served.
• Checks guests in and out while following 4 Diamond Service standards.
• Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Reads the Communication Book and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Aids members and guests with items such as property amenities, directions, information about the area, etc.
• Updates reservation system when reservations have been booked or canceled.
• Uses voice mail, walkie talkies, and pagers at appropriate times.
• Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
• Balances bank at the end of each shift.
• Informs housekeeping of checkouts and new arrivals.
• Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
• Aid PBX operators during staffing shortages, periods of high volume or as needed.
• Other duties may be assigned.

Qualifications

• High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous hotel/front desk/admin experience required.
• Operational experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports, and correspondence.
• Ability to speak effectively in English to customers, members, employees, guests, and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work in an efficient and professional manner with guests and members under limited supervision.
• Constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds.

Outcomes

Service provided by front desk agents will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls.
• The employee is occasionally required to walk; sit; and reach with hands and arms.
• The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

Scheduling

Must be available to work weekends and holidays. This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone.