Front Desk Agent

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community.

About the role

Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.

Responsibilities

• Maintains knowledge of current room types, rate structures, and features.
• Takes and processes individual reservations.
• Ensures members and guests feel well served.
• Checks guests in and out while following 4 Diamond Service standards.
• Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Reads the Communication Book (“The Red Book”) and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Assists members and guests with items such as property amenities, directions, information about the area, etc.
• Updates reservation system when reservations have been booked or canceled.
• Uses voice mail, walkie talkies, and pagers at appropriate times.
• Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
• Balances bank at the end of each shift.
• Informs housekeeping of checkouts and new arrivals.
• Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
• Assists PBX operators during staffing shortages, periods of high volume or as needed.
• Other duties may be assigned.

Service provided by front desk agents will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.

Requirements

• High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous hotel/front desk/admin experience required.
• OPERA experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively in English to customers, members, employees, guests, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work in an efficient and professional manner with guests and members under limited supervision.

Physical Demands

• Regularly required to stand and talk or hear.
• Frequently required to use hands to finger, handle, or feel objects, tools, or controls.
• Occasionally required to walk, sit, and reach with hands and arms.
• Must constantly lift and/or move up to 10 lbs and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

Working Conditions

• Moderate noise level in the work environment.
• Daily contact and interaction with members, guests, visitors, housekeeping, and engineering departments.
• Frequent interaction with many other departments.
• Must be available to work holidays and weekends.
• Shifts will generally be rotated unless hired for a specific shift.
• Business needs determine the number of hours worked.

Benefits

• Free daily meal and salad bar
• Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

Pay

Hourly Rate: $22.88