Front Desk Agent

About the role

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management.
• Report any and all maintenance items which include, but are not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment and Physical Demands

The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.

Requirements

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations.
• Previous work experience in the hospitality industry highly preferred.

Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.