Front Desk Agent

Duties And Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Carefully follow all “check-in” policies and procedures without any exceptions.
• Collaborate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Physical Demands

• The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• Able to detect auditory and/or visual emergency alarms.

Position Supervision

• Employee reports directly to the department supervisor and/or the Association Manager of the community.

Position Type/Expected Hours of Work

Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Education And Experience

• A high school diploma or GED;
• Some college preferred;
• Must be familiar with using computer software to perform various tasks;
• Must demonstrate organizational skills, excellent interpersonal skills and strong communication skills;
• Minimum six months related experience and/or training;
• Bi-lingual English/Spanish is preferred, but not required;
• Previous work experience in the hospitality industry highly preferred.