Front Desk Agent

Duties And Essential Functions

• Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls to residents. All calls should be clear and in a professional manner. Take the caller's information down for reference and follow up.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and ensure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.
• Follow the Standard Operating Procedures/protocols regarding emergency response, coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write pass-down reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Process all incoming packages for the residents to receive and prepare for resident pickup.
• Send email communication/alerts to the residents as instructed or needed.

Position Supervision

• Employee reports directly to the department supervisor and/or the Association Manager of the community.