Front Desk Agent

Hourly Wage: $24.22. Full-time position with shifts on 1st or 2nd; must be available to work weekends and holidays.

About the role

As a Guest Service Associate at Marriott Vacations Worldwide, you will welcome Owners and guests "home" and deliver a personalized vacation experience. You’ll interact directly with guests from arrival to departure, providing accurate resort and local-area information while upholding the company’s dedication to associate well-being.

Responsibilities

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; maintain confidentiality and protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address service needs; assist individuals with disabilities; express genuine appreciation.
• Speak clearly and professionally; answer telephones with proper etiquette.
• Develop and maintain positive working relationships; support team goals; listen and respond to employee concerns.
• Comply with quality assurance standards.
• Stand, sit, or walk for extended periods; move, lift, carry, push, pull, or place objects up to 10 pounds without assistance.
• Perform other reasonable duties as requested by supervisors.

Requirements

• Strong customer service skills and attention to detail while multitasking.
• Professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Free on-site parking.
• Uniform laundering and a stipend for work shoes.
• Complimentary meal and soft drink per shift.
• Department celebrations and Associate Appreciation Week.
• Monthly associate recognition and reward programs.
• Monthly cell phone stipend.