Front Desk Agent

About the Role

Seasonal Intern position that will rotate throughout different positions of the hotel for 10 weeks starting June 1st, 2026.

Responsibilities

Front Desk Agent

• Serve as the first point of contact for guests, providing warm, professional service throughout their stay.
• Perform check-in and check-out procedures.
• Handle reservations and address guest inquiries or concerns.
• Provide information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.

Valet Parking

• Drive, park, and retrieve guest/visitor vehicles courteously, safely, and efficiently according to hotel standards.
• Maintain knowledge of scheduled daily activities, arrivals/departures, and house count.
• Understand features and services provided by the hotel, hours of operation for each outlet, and parking facilities (layout, hours, prices, and procedures).

Front Desk Clerk

• Transmit and receive telephone messages.
• Answer inquiries about hotel services, guest registration, and local attractions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make and confirm reservations, including restaurant, transportation, or entertainment, and arrange tours.
• Post charges (e.g., room, food, liquor, telephone) to ledger.
• Deposit guests' valuables in hotel safe or safe deposit box.
• Fill in for Reservationist or PBX Operator as needed.
• Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Document customer requests and follow necessary reporting procedures.
• Handle accounting of money, receipts, guest accounts, and credit through the front desk computer system.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects the company’s Culture of Excellence.
• For Valet Parking role: Valid Texas driver’s license, at least 25 years of age (for auto insurance), and an excellent driving record.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Benefits

• Career growth opportunities across a nationwide portfolio.
• Flexible scheduling.
• Access up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and Paid Holidays.
• Full healthcare benefits: medical, dental, and vision.
• 401(k) with guaranteed 4% match and no vesting period.
• Exclusive hotel and food & beverage discounts.

About the Company

HVMG’s Be Excellent culture is a core value reflected in all aspects of the company. Associates describe it as "the best management company I've ever worked for. They walk the talk from the corporate office to the field." The company believes in career growth starting from any position, with today’s entry-level roles leading to future leadership opportunities.