Front Desk Agent

About the role

You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.

Responsibilities

• Check-in and check-out guests
• Handle reservations and address guest inquiries or concerns
• Provide information about hotel services and local attractions
• Report to the Front Office Manager or Front Office Supervisor

Requirements

• A combination of education and experience
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Flexible availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Qualifications

• Eligible to work in the United States

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation

Benefits

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Pay

• Details TBA

Schedule

• Details TBA