Front Desk Agent

About the role

This is a Full Time position (with opportunity for additional incentives). We have an exciting Full Time Front Desk Agent position at one of the top Courtyard's in our country, set on the beautiful waterfront in Liberty Station/Pt Loma. We are looking for a reliable hospitality SUPERSTAR to join our service-focused team.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Manage guest communications, including mail and messages, with discretion.
• Cook up transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Aid guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

Requirements

• A high school diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Qualifications

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.

Skills for Success

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.

Benefits

Not specified.

Pay

$21.00 - $23.00 per hour.

Schedule

First (Day), Second (Afternoon).