Front Desk Agent

About the role

Join the team at Hotel Granduca and help create unforgettable experiences in the heart of Houston, Texas. As a luxury boutique hotel and a proud Transwestern Hospitality Group property, Hotel Granduca blends timeless European elegance with warm Texas hospitality. We offer exciting hotel careers and hotel jobs for individuals who are passionate about service, creativity, and excellence.

Responsibilities

• Provide exceptional guest service and ensure guest satisfaction.
• Contribute to the creation of memorable guest experiences through creative and personalized interactions.
• Collaborate with colleagues across departments to enhance the overall guest experience.
• Adhere to hotel policies and procedures to maintain a safe and welcoming environment.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant customer service experience preferred.
• Strong interpersonal skills and ability to communicate effectively.
• Positive attitude and willingness to learn and grow professionally.

Qualifications

• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours including weekends and holidays as needed.
• Passion for hospitality and a commitment to excellence.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Team player mindset.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on hotel services.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Work shifts vary based on department needs and may include evenings, weekends, and holidays.

Application Instructions

All candidates selected for an offer of employment are subject to pre-employment background checks, which may include criminal history, education verification, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to you starting with the firm.