Front Desk Agent

About the Role

Hospitality Management Corporation (HMC) is seeking Front Desk Agents for the La Quinta Inn & Suites & Hawthorn ES by Wyndham in McKinney, TX. HMC is a Dallas-based provider of customized management solutions and hospitality services, committed to integrity, honesty, and open communication. We value our team members and foster an environment where they are encouraged to grow and succeed.

Why Work With Us?

• Fun and rewarding work environment
• Recognition of efforts and results
• Great benefits package, including an industry-leading 401K
• Promotional opportunities within a growing company

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with a Wyndham-branded hotel highly desired
• Ability to manage time effectively and complete tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understanding of Microsoft Office products (Excel, Word, Outlook)
• Team player with strong collaboration skills
• Ability to convey information and ideas clearly
• Maintain composure and objectivity under pressure
• Effective problem-solving skills, including anticipating, preventing, identifying, and resolving issues
• Ability to listen to, understand, clarify, and resolve guest concerns

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.