Front Desk Agent

Starting at $15.00 per hour

About the role

We’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay at Residence Inn by Marriott Moline Quad Cities, 4600 53rd Street Moline, IL 61265.

Why choose us

• Comprehensive training, career growth opportunities, and leadership development
• Competitive pay and incentives that recognize and reward your hard work and dedication
• Paid time off to rest and recharge
• Flexible schedules and generous employee discounts (your friends and family benefit too)
• Inclusive and empowering culture that celebrates diversity and encourages innovation

Responsibilities

• Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience
• Answer and transfer calls promptly and politely, ensuring the highest level of customer service
• Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices
• Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team
• Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone

Requirements

• High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred
• Strong organizational and analytical skills, attention to detail, multitasking, and time management
• Working knowledge of Microsoft Office and reservation management systems is a plus
• Positive, upbeat attitude with excellent listening and communication skills

Why this role matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Pay

Starting at $15.00 per hour