Front Desk Agent

Essential Duties And Responsibilities

• Organize, confirm and process guest check-ins/check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
• Use computer system to make reservations, check-in and check-out hotel guests, process payments
• Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Post and balance room charges to guest’s accounts to keep these accounts current and always correct
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Make constant contact with both internal and external customers to provide optimal guest service
• This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Ability of complex reading and simple writing, math, and task completion skills is required.
• Must have the following skills: clerical, following instructions, and memorization.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 16 years of age.

EDUCATION And/or EXPERIENCE

• Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.
• The team member will constantly have repetitive use of both hands.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others.
• Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.