Front Desk Agent

About The Role General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience. What You'll Do Welcome guests with a friendly and professional attitudeComplete guest check-ins and check-outs efficiently and accuratelyAnswer phone calls, emails, and guest inquiries promptlyAssist guests with reservations, room requests, and special accommodationsProcess guest payments and maintain accurate billing recordsHandle guest concerns professionally and work toward positive resolutionsMaintain accurate guest information and room assignmentsProvide information regarding hotel amenities, services, and local attractionsCollaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfactionMaintain a clean, organized, and guest-ready front desk environmentFollow company policies, brand standards, and operational proceduresSupport overall hotel operations as needed What You'll Bring Previous customer service experience requiredPrevious hotel or hospitality experience preferred, but not requiredStrong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask in a fast-paced environmentStrong organizational and problem-solving abilitiesBasic computer proficiency and phone skillsStrong attention to detail and accuracyAbility to work flexible schedules, including weekends and holidaysReliable attendance and strong work ethic Why You'll Love It Here At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962. We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service. Our Benefits Medical, Dental, and Vision Insurance OptionsCompany Paid Life InsuranceCompany Paid TelemedicineSupplemental Life Insurance401(k) with Company MatchEarned Wage Access ('On-Demand Pay') Hotel Room DiscountsCompany Paid Employee Assistance ProgramPerks through Benefit HubGenerous Time Off Package The hotelis managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.