Front Desk Agent

About the role

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

The role involves facilitating the arrival and departure of guests courteously and efficiently, processing all payments according to established hotel requirements, providing information and assistance to all guests and visitors, and maintaining complete knowledge of and complying with all departmental policies/service procedures/standards.

Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities, and loyalty program details.
• Build guest loyalty through personalized service.
• Process all guest registrations and check-outs.
• Communicate services and amenities of the hotel to guests.
• Coordinate all guest room billing.
• Respond to all guest requests.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Generate, print and distribute daily and weekly reports.
• Settle guest accounts and adhere to all cashiering procedures.
• Assist other front office departments as needed.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience as Front Desk Agent in hospitality an asset.
• Previous guest relations and cashiering experience an asset.
• Computer literate in Microsoft window Applications.
• Knowledge of Opera Property Management system.
• Fluency in English both verbal and non-verbal.
• Ability to: perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgement, understand guests’ needs, work cohesively with co-workers as part of a team, work with minimal supervision, and maintain confidentiality of guest information and pertinent hotel data.

Benefits

• Paid time off.
• Medical, Dental and Vision Insurance, 401K.
• Complimentary Shift Meal.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
• Career development opportunities with national and international promotion opportunities.