Front Desk Agent

About the role

Falcon Point, just steps from Nottingham Lake in Avon, CO, has an amazing opportunity to join the team as a Front Desk Agent! If you enjoy helping people, staying organized, and creating memorable guest experiences, this could be a great fit. Falcon Point is seeking a service-minded professional to support daily front office operations while helping owners and visitors make the most of their time in the Vail Valley. In this role, you'll be a key resource for guests throughout their stay, balancing customer service, administrative responsibilities, and property coordination in a welcoming resort environment.

Key Responsibilities

• Assist guests and homeowners with check-in, check-out, and a variety of service requests throughout their stay
• Manage reservations, update guest information, and maintain accurate records using property management software
• Communicate with housekeeping, maintenance, and other departments to support smooth daily operations
• Provide local knowledge, activity suggestions, and helpful information about area amenities and attractions
• Monitor the lobby and front desk area to ensure a professional, organized, and guest-ready environment at all times

Why You'll Love It Here

Falcon Point combines a relaxed mountain atmosphere with an unbeatable Avon location just steps from Nottingham Park and Lake. Team members enjoy complimentary onsite parking and convenient access to the Riverfront Express Gondola, connecting you to Beaver Creek Resort. Eligible employees may also qualify for our Winter Wellness Incentive, which includes either an Epic Merchant Pass or end-of-season bonus depending on hire date.

Schedule

• Start Date: ASAP
• Employment Type: Full-Time, Year Round
• Schedule: 5 shifts in a 40 hour workweek. Days, nights and weekends are possible.

Qualifications

• At least 21 years of age
• Legally authorized to work in the United States on an ongoing basis, without a specific end date
• Positive attitude, polished professionalism, and a natural talent for customer service
• Confident and capable at the front desk, preferably with prior hospitality experience and working knowledge of RDP reservation software
• Strong computer skills
• Fluency in English to ensure clear communication with guests and team members
• Approachable, reliable, and committed to delivering an outstanding guest experience

Pay

• Pay Rate: $23/hour (commission potential through concierge program)

Benefits & Perks

• Choose from 3 different health insurance plans
• Quarterly CSI Survey Bonus
• Paid Time Off and Paid Sick Time
• 401(K) Plan with a discretionary employer match
• Career Development Trainings to enhance your skills
• Discounted gym membership at The Athletic Club Westin
• Discounts at Eye Pieces and Venture Sports
• Corporate savings through Perk Spot
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program