Front Desk Agent

About the role

The Radical isn’t your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here. Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else.

As a Full Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special.

Responsibilities

• Welcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorable
• Manage check-in and check-out processes efficiently while personalizing every interaction
• Serve as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiences
• Handle reservations, room assignments, and special requests with care and attention to detail
• Respond to guest questions, concerns, and needs with a calm, solutions-first attitude
• Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience
• Process payments, manage cash handling, and maintain accurate front desk records
• Support the team during peak periods, events, and property activations
• Represent The Radical's brand with professionalism, personality, and pride every shift

Qualifications

• You have a genuine love for hospitality and connecting with people
• You're energetic, curious, and thrive in a dynamic, ever-changing environment
• You stay calm under pressure and find creative solutions when things don't go as planned
• You're a strong communicator — clear, warm, and professional in person and in writing
• You're detail-oriented without losing sight of the bigger picture: an exceptional guest experience
• You're passionate about Asheville's culture, community, and what makes this city special
• Prior hotel, hospitality, or customer service experience preferred — but not required. We hire for attitude first.
• Comfortable with hotel property management systems or eager to learn
• Available for flexible scheduling including evenings, weekends, and holidays

Why Join Us at The Radical

Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about long after checkout.

Benefits

• Full benefits package including health, life, and disability insurance
• A culture that celebrates individuality, creativity, and bold ideas
• A community-driven workplace rooted in the spirit of Asheville's River Arts District
• Real career growth — we promote from within and invest in our people
• Exposure to a full-service boutique lifestyle hotel operation
• A management team that sees you, supports you, and wants you to succeed

Pay

• Health insurance
• Disability insurance
• Life insurance
• Employee assistance program
• 401(k)
• Paid time off
• Room discounts
• Employee food and beverage discounts