Front Desk Agent
Crestline Hotels & Resorts · Keystone, CO · 3 mo ago
Management$23/hrFull-time
Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, plus handling all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths
- Front Desk Supervisor
- Front Desk Manager
- Front Office Manager - Operations Manager
- Assistant General Manager
- General Manager
- Area Vice President of Operations
Key Duties & Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- a) all hotel features/services, hours of operation.
- b) all room rates, special packages and promotions.
- c) daily house count and expected arrivals/departures.
- d) scheduled daily group activities.
Education And Experience
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Benefits
- Health and Welfare plans to include Medical/Dental/Vision options
- Competitive Paid Time Off
- 401k Savings Plan with Company Match
- Volunteer Opportunities
- Educational Assistance
- Travel Discounts
*Benefits may vary depending on location.