Front Desk Agent
Crestline Hotels & Resorts · Manassas, VA · Yesterday
ManagementFull-time
Potential Career Paths
- Front Desk Supervisor
- Front Desk Manager
- Front Office Manager
- Operations Manager
- Assistant General Manager
- General Manager
- Area Vice President of Operations
Key Duties & Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- a) all hotel features/services, hours of operation.
- b) all room rates, special packages and promotions.
- c) daily house count and expected arrivals/departures.
- d) scheduled daily group activities.
Education And Experience
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.