FRONT DESK AGENT

About the role

Renaissance Columbus Downtown Hotel sits in the heart of Columbus, offering easy access to landmarks like the Ohio Theatre, German Village, and the Greater Columbus Convention Center. The hotel blends eclectic, modern design with upscale amenities, including a rooftop pool, Club Lounge, and locally inspired dining at Latitude 41 and Bar 41. The Renaissance Columbus Downtown Is Looking For Its Next Great Team Member To Join Us On Our Front Office Team.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area, general product knowledge) and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high‑volume industry dealing with customers.
• Passionate about providing guests with excellent customer service and committed to ensuring guest satisfaction and enhancing their experience.

Skills

• Excellent computer skills.
• Team spirit.
• Marriott brand experience (a plus).

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and family members.
• 401K matching program for eligible associates.
• Free associate meals.
• Free associate parking.
• Free associate bus pass.
• Discounts with Crescent managed properties in North America for you and family members.
• Discounts at Marriott brand properties worldwide.

Pay

$17.00 per hour

Schedule

Early evenings and weekends