Front Desk Agent

About the role

The Courtyard By Marriott Ithaca Airport University is looking for its next great team member to join us on our front office team.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area, general product knowledge) and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high‑volume customer‑service environment.
• Passion for providing excellent customer service and ensuring guest satisfaction.
• Desire for flexibility to work a variety of shifts, including days, evenings, and weekends.
• Excellent computer skills.
• Team‑spirit mindset.
• Marriott brand experience is a plus.

Pay

Highly competitive wages.

Schedule

Flexible scheduling to allow you to focus on what is important to you.

Benefits

• Exceptional benefit plan for eligible associates and family members.
• 401K matching program for eligible associates.
• Discounts with Crescent managed properties in North America for you and your family.
• Discounts at Marriott brand properties worldwide.