Front Desk Agent

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Manage guest mail and messages with confidentiality.
• Stay updated on hotel policies and special offers.
• Communicate guest feedback to relevant departments.
• Assist with calls, visitors, and team member needs.
• Maintain knowledge of hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent.
• Prior hospitality or customer service experience.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain professionalism.
• Detail-oriented and organized.
• Variety of shift availability, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

About the Role

A Front Desk Clerk or Guest Services Clerk at Concord Hospitality ensures guests feel welcomed and supported, fostering memorable experiences from arrival to departure.

Why Join Concord?

Concord Hospitality invests in its associates through training and development, fostering a supportive “Associate First” culture. We uphold five core values: Quality, Integrity, Community, Profitability, and FUN!