Front Desk Agent

Responsibilities

• Greet guests and complete the check-in/check-out procedure using the Property Management System.
• Obtain and store pertinent information from guests.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide relevant information about hotel services and amenities to create an accommodating environment.
• Respond to all guest requests in a timely manner.
• Take reservations from incoming callers and input all information into the hotel management system.
• Update and cancel reservations in the system as requested by the guest.

Requirements

Must have a high school diploma or equivalent. Previous experience in a hospitality setting is preferred but not required. Must be able to communicate effectively and possess excellent customer service skills. Must be able to work flexible hours, including weekends.

Qualifications

Ability to work independently and as part of a team.

Skills

Excellent communication and interpersonal skills.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay

$17.00 - $18.00 per hour

Schedule

Morning Shifts: 7 AM – 3 PM
Evening Shifts: 3 PM – 11 PM
Weekend Availability Needed