Front Desk Agent

Key Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out service.
• Manage reservations, cancellations, and modifications through the hotel’s property management system (PMS).
• Answer and direct incoming calls in a courteous and professional manner.
• Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest accounts, payments, and billing.
• Cookordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
• Uphold security by verifying guest identification, handling room keys properly, and monitoring access.
• Follow hotel policies and procedures, including cash handling and credit card security.
• Assist with administrative tasks as needed by management.

Qualifications

• A high school diploma or equivalent required; hospitality or related coursework preferred.
• Previous hotel or customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency with computers and hotel reservation systems (training provided if necessary).
• Professional appearance and positive attitude.

Physical Requirements

• Ability to stand for extended periods of time.
• Occasional lifting of up to 25 lbs.