Front Desk Agent

Company Description

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

About the Role

We are seeking a warm, professional, and guest-focused Lodge Host—our Front Desk Agent—who will serve as the welcoming face and voice of our property. As the first point of contact for our guests, you will set the tone for an exceptional stay through outstanding customer service, attention to detail, and a genuine hospitality mindset. In this role, you will help create memorable guest experiences from arrival to departure by ensuring every interaction is seamless, professional, and welcoming.

Responsibilities

• Greet guests upon arrival and provide a warm, professional welcome
• Manage smooth check-in and check-out processes
• Handle room reservations, confirm guest information, assign rooms, and communicate special requests or accommodations to relevant departments
• Provide accurate information regarding hotel services, amenities, and policies
• Deliver exceptional customer service by promptly and professionally addressing guest inquiries, concerns, and requests
• Process payments and handle financial transactions accurately, including cash handling and coordination with accounting
• Serve as a central communication point between guests and hotel departments
• Maintain accurate records of guest interactions, requests, and transactions

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.