Front Desk Agent AM/PM- Sheraton Indianapolis City Centre

Greet and communicate cordially with guests

• Promptly and professionally check in and out guests
• Absorb and respond to guest needs and requests

Assist in pre-registration and blocking of reservations

• Support reservation management when needed
• Block rooms for special requests

Know and manage charges

• Accurately post all charges using Front Office computer or manual system
• Manage cash handling, including receiving payments and providing correct change

Knowledge of hotel rates and procedures

• Have working knowledge of hotel rates, discounts, and payment methods
• Handle reservations and cancellations according to hotel policies
• Take day reservations within 2 minutes

Performance Incentives and Benefits

• Full benefits package available
• Free parking
• Free meal