Front Desk Agent - 7 AM to 3 PM - Residence Inn Wayne

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
• Updating and canceling reservations in the system as requested by the guest.
• Driving the hotel shuttle.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Mariariott experience is a plus.
• A high school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have a valid drivers license, and acceptable driving history subject to company approval.

About the Role

The Residence Inn by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there’s no closer hotel.

Benefits

• $17.50/hr. Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay

$16.75/hr

Schedule

Morning Shifts: 7AM – 3PM, Weekend and Holidays Availability needed. Must have a valid driver's license as this position requires driving the hotel shuttle occasionally.