Front Desk Administrator

About the role

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment. As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
• Manage high-volume phone and scheduling systems with accuracy and efficiency
• Coordinate and maintain a dynamic appointment book to optimize daily operations
• Deliver personalized service by recommending treatments and retail products
• Process transactions and encourage pre-booking to enhance guest retention
• Collaborate with team members to ensure smooth workflow and elevated service standards
• Maintain a calm, organized front desk environment while multitasking effectively

Requirements

• 2+ years experience in front desk, hospitality, spa, salon, or customer service preferred
• Strong communication skills with the ability to engage a diverse clientele
• Proven ability to multitask and problem-solve in a fast-paced setting
• Detail-oriented with excellent organizational skills
• Comfortable with computers, scheduling software, and point-of-sale systems
• Professional presentation, demeanor, and strong interpersonal skills
• Open to feedback and committed to continuous improvement
• Availability for evenings and at least one weekend day

Benefits

• Competitive starting pay with opportunities for advancement
• A supportive, team-oriented culture
• Opportunity to grow within a well-established spa environment
• Hands-on experience in luxury hospitality and guest services