Front Desk Administrator

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you’re looking for a role where you make a difference every day, start your application today. Beaufort, Bluffton, Hilton Head, and Savannah are all mandatory offices. Compensation: $18.50 - $20.50 hourly Qualifications Phenomenal customer service skillsPleasant phone demeanor with the ability to manage calls efficientlyAbility to master ophthalmology and retina terminology with a basic understanding of healthcare terminologyExcellent Verbal and written communication skillsMust be able to multitask effectively; critical time management skills are necessaryDemonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquetteProviding training to both new and experienced colleagues is mandatoryComputer skills required: working knowledge of Microsoft Office Suite is mandatory, and must type 30+wpmMust have graduated high school, received a G.E.D. or equivalentComfortable taking telephone calls and mitigating stressful situations1+ year of front desk receptionist experience or related job experience preferredExhibits working knowledge of Microsoft Office and basic computer skillsPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Responsibilities Helps prepare patient charts for the clinic, including insurance checks, obtaining authorizations, verifying results are on file when required, and confirming scheduling is appropriate for the clinicCreates a welcoming atmosphere by greeting visitors and patients at the clinicChecks in and checks out patients in a timely, friendly mannerManages a multiline telephone system efficiently and politely, minimizing hold timeSchedules testing and procedures for patients as necessaryComforts patients by answering any questions they may have within the scope of their roleExpedites patient processing by having them fill out forms and assisting when neededObtains patient identification and insurance information and enters it into the electronic health recordMaintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirementsKeeps doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delaysProtects patients’ right to confidentiality; it is mandatory to have familiarity with HIPAAAssist with other administrative tasks, such as data entry, copying, filing etc. Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directionsSchedule appointments and ensure the business calendar is accurate and up-to-dateRespond to incoming phone calls and emails and make sure the right people receive all important information Manage incoming and outgoing mail and handle deliveries