Front Desk Administrative Assistant

Clear Behavioral Health is dedicated to supporting individuals facing mental health and substance use challenges through compassionate, holistic, and evidence-based care. We provide a full continuum of services, including detox, dual diagnosis treatment, residential and outpatient programs, and specialized mental health services, all delivered by a multidisciplinary team of experienced clinicians and support professionals. Our person-centered approach focuses on treating the whole individual, while empowering clients with the tools, structure, and support needed to achieve long-term recovery and lasting stability.

Responsibilities

• Serve as the primary onsite point of contact supporting our outpatient programs, ensuring smooth coordination between clients and clinical staff while maintaining an organized and professional work environment.
• Facilitate daily operations and support a seamless client experience by managing front desk operations, scheduling client sessions and program services, and providing administrative support to the clinical team.
• Assist with operational needs by helping maintain an efficient, safe, and organized workspace and ensuring alignment with company standards and best practices.
• Client Interaction:
  • Greet clients, visitors, and staff warmly, ensuring a positive first impression.
  • Answer and direct phone calls promptly and professionally.
  • Assist clients with appointment scheduling, rescheduling, and cancellations.
  • Provide information about clinic services and policies.
• Administrative Duties:
  • Manage client check-in and check-out processes, including verifying insurance and collecting co-pays.
  • Maintain and update client records accurately in the clinic's management system.
  • Process and organize paperwork, including intake forms, insurance authorizations, and billing-related documents.
  • Coordinate communication between clients and clinicians, ensuring smooth scheduling and follow-ups.
• Office Management:
  • Monitor and maintain a clean and organized reception area.
  • Manage inventory of office supplies and order as needed.
  • Assist with faxing, copying, and scanning documents.
• Confidentiality & Compliance:
  • Adhere to HIPAA regulations and maintain the confidentiality of all client records and information.
  • Ensure all administrative processes comply with clinic policies and procedures.
• Other duties as assigned.

Requirements

• 1 year of front desk experience required.
• Associate degree preferred but not required.
• Experience working in the mental health field.

Skills

• 1-3 years of experience in a similar role (preferred).
• Excellent written and verbal communication skills.
• Proficiency in the use of office equipment.
• Ability to multi-task, prioritize, and execute tasks in a fast-paced environment.
• Experience with Apple iOS systems.
• Strong organizational and project management skills.
• Computer competence (Microsoft Word, Excel).

Pay

$21.00 - $24.00 per hour

Schedule

• Fully in-person
• Monday through Friday
• 8:30 AM - 5:00 PM