Front Administration - Seminole

Position Summary: The Front Desk Receptionist supports efficient office operations and provides a professional, welcoming experience for patients throughout their visit. This role is responsible for patient check-in and check-out, scheduling, insurance verification, payment collection, telephone support, and other administrative functions necessary to support patient care and clinic operations. Front Desk Receptionists are expected to actively contribute to office workflow, maintain professionalism under pressure, communicate effectively with patients and coworkers, and demonstrate initiative, accountability, and adaptability in a fast-paced medical environment. Role & Responsibilities Patient & Administrative Responsibilities Greet and assist patients in a professional, friendly, and timely mannerComplete patient check-in and check-out processes accurately and efficientlyVerify and update patient demographic, insurance, and financial informationScan insurance cards, identification, referrals, and other required documentationVerify insurance eligibility, benefits, referral, and authorization requirementsObtain or coordinate required referrals and authorizations as assignedCollect copays, deductibles, outstanding balances, and other patient payments accuratelyEnter and process charges and payments according to established proceduresSchedule follow-up appointments and assist patients with scheduling needsAnswer incoming telephone calls and assist with patient inquiries, scheduling, and routing of calls as appropriateProcess incoming messages, tasks, faxes, and administrative requests within expected timeframesProvide patients with required forms, instructions, and other information and review for completeness when applicableComplete daily cash, check, and credit card reconciliation procedures as assignedMaintain accurate documentation and follow established procedures for handling patient payments and depositsMaintain an organized, professional, and patient-ready front desk and waiting areaProvide coverage for check-in, check-out, phones, and other front office responsibilities as operationally neededFollow HIPAA, OSHA, company policies, and applicable compliance standards at all times Operational Expectations Maintain active participation in office workflow throughout the workdayDemonstrate awareness of overall office operations and proactively assist where neededAssist teammates during high-volume periods without requiring directionPrioritize the patient in front of you while remaining attentive to incoming calls, waiting patients, and other front office responsibilitiesSupport timely patient flow by communicating delays, scheduling concerns, or operational issues appropriatelyBalance patient-facing and administrative responsibilities while maintaining productivity and attention to detailDemonstrate a sense of urgency appropriate for a fast-paced medical environmentComplete assigned tasks, follow-up items, messages, and documentation in a timely mannerAdapt positively to scheduling, staffing, operational, and workflow changesSupport different front office functions, Providers, or locations as needed for operational coverageEscalate patient, insurance, payment, scheduling, or operational concerns to appropriate leadership when resolution is outside the scope of the role Professionalism & Communication Maintain professional communication and composure during stressful or high-volume situationsDemonstrate emotional maturity and professionalism when addressing challenges, complaints, or conflictAccept coaching, feedback, and redirection professionallyContribute positively to team morale and workplace cultureDemonstrate reliability, accountability, and consistency in daily responsibilitiesTreat patients, Providers, and coworkers with professionalism, empathy, and mutual respectUse professional telephone etiquette and appropriate medical terminologyAdapt communication style to meet patient needs and level of understandingMaintain patient confidentiality and discretion when discussing protected or sensitive informationMaintain consistent attendance, punctuality, and adherence to scheduling expectationsAdhere to all timekeeping and time clock proceduresLimit personal phone use to approved breaks and emergenciesRemain actively engaged in assigned responsibilities throughout the workday Training & Development Expectations Complete all required onboarding, compliance, and training modules within designated timelinesParticipate in ongoing education, team meetings, and mandatory training sessionsDemonstrate initiative in learning Suncoast workflows, systems, insurance processes, and front office proceduresUtilize training resources and educational tools provided by the organizationMaintain required competencies for the role Legal & Compliance Responsibilities Maintain patient confidentiality and accurate documentation practicesRelease patient information only in accordance with company policy and applicable lawsHandle patient financial information and payments according to established proceduresPractice within the scope of education, certification, training, and individual competencyConduct oneself in accordance with the Suncoast Employee Handbook and company policiesMaintain awareness of applicable healthcare regulations and compliance standards Core Competencies Attention to detail, organization, efficiency, and time managementInitiative, accountability, and follow-throughAdaptability and flexibilityTeam-oriented mindsetProfessionalism under pressureStrong work ethic and problem-solving skillsClear and professional communicationReceptiveness to feedback and coachingAbility to multitask in a fast-paced environment Physical Demands Prolonged sitting and/or standing and screen useFrequent multitasking and interaction with patientsRepetitive hand, wrist, arm, and neck movementsFrequent use of computers, tablets, phones, and office equipmentExtensive reading, typing, data entry, and documentationAbility to lift up to 25 lbsOccasional travel between locations, if applicable Qualifications & Education Requirements High school diploma or equivalent requiredPrevious medical office, healthcare, or customer service experience preferredExperience with EMR/practice management systems and medical office workflows preferredFamiliarity with health insurance, eligibility, benefits, referrals, and authorizations preferredStrong customer service, communication, computer, and data-entry skills requiredAbility to maintain accuracy while managing frequent interruptions and competing prioritiesAbility to work effectively in a fast-paced, patient-facing environment This is the compensation range for this position. Compensation Range: $19 USD - $22 USD